Can I move out early?
If you wish to end your contract with us before the full 51 weeks, you will need to make an application to us in writing to be released from your contract. Once a new tenant is found and can take over your room you will be released from your contract minus any charges.
How long is the contract for?
51 weeks is the standard contract length.
When and how do I pay my rent?
The first payment date is 1st August 2016. If you are paying in three instalments the next payment dates are 9th January 2017 and 10th April 2017.
We recommend that you pay via bank transfer and send us a copy of the receipt with your reference number to email@example.com.
What documents do you need from me before moving in?
You need to email us a scanned colour copy of your Passport or photo ID and a document confirming your enrolment at a Further Education institution.
Do I need a guarantor?
If you are paying by instalments, then you will need to provide a UK based guarantor. There are a number of companies that can act as a guarantor such as Housing Hand if you are struggling to find one. Give us a shout if you need a hand with this on 0800 211 88 33 or drop us an email at firstname.lastname@example.org.
Is my booking deposit refundable if I decide to cancel?
If you change your mind within 48 hours of making your booking request you will receive all of your booking fee back. If you have not informed us of your cancellation within 48 hours, the booking fee is non-refundable. Once you have completed the booking process the booking fee /security deposit is also non-refundable. If you choose to cancel your contract the booking fee will be kept as an administration charge.
Do I need to pay a deposit to secure my room?
Yes, the booking fee is £350 which will convert into your security deposit once your booking is complete. Your £350 will be refunded at the end of your stay with us minus any damages to your room.
How do I make a booking?
Our booking process is simple and straight forward. Please phone us on 0800 211 88 33 or drop us an email at email@example.com.
Can I choose the location of my room?
Yes, you can make your selection by looking at the floorplans online. Room selection is based on a ‘first come first served’ basis so book soon to get the room you really want. Speak to us on 0800 211 88 33 and we can tell you more about the layout of the rooms.
Can I room share or book with my spouse/partner?
Yes, we have suites available for couples.
Can I room share or book with my friends?
Yes, we have suites available for two people sharing and four people sharing.
Who can live at The Neighbourhood?
What's included in my Welcome Pack?
- Love Your Neighbour Guidelines (manual)
- Your signed Tenancy Agreement
- Contents Insurance certificate
- Useful information about the appliances in your apartment
- Useful contact numbers
- Health and Safety procedures
- Map of Cardiff with lots of useful information
What’s included in my rent?
- All bills (excluding TV Licence)
- 200MB WiFi
- Free breakfast to go
- Free to use bikes
- Weekly cleaning service
- Fortnightly laundry service for bedding and towels
- Free contents insurance
- Cinema room
- Study room
- 24/7 concierge
- 24/7 CCTV
You have a fortnightly laundry service for bedding and towels, a weekly cleaning service and our friendly concierge are on hand 24/7 to help with any queries.
What’s included in my Bedroom Starter Pack?
Upon arrival you will receive a Bedroom Starter Pack which includes:
- White Egyptian cotton 200 thread count double duvet cover
- White Egyptian cotton 200 thread count double flat sheet
- White Egyptian cotton 200 thread count Oxford pillow cases x 2
- Luxury double bed size hollow fibre 9.0 tog duvet
- Double mattress protector
- Egyptian cotton large white bath towel
- Egyptian cotton large white hand towel
- Luxury white bath mat
What’s included in my Kitchen Starter Pack?
Waiting for you in your Studio* will be a Kitchen Starter Pack which includes:
- Saucepan set for induction hob
- Cutlery (knife, fork, dessert spoon, teaspoon)
- Crockery (dinner plate, side plate, bowl)
- Kitchen scissors
- 4-piece cooking utensils set (ladle, fish slice, pasta spoon, serving spoon)
- Wooden spoon
- Can opener
- Vegetable peeler
- Kitchen knives
- Chopping board
- Oven roasting tray
What’s included in my studio room?
Can couples live at The Neighbourhood?
Can I use a rice cooker in my apartment?
I will be new to the area; can The Neighbourhood help me to find my way round?
Yes, please speak to your friendly Concierge Team upon your arrival. They are local to the area and have some great tips for places to go.
Where do I collect my post?
You have your very own lockable post box for your letters and our 24-hour Concierge Team will keep your packages safe for you at reception. For security reasons you will need to show your photo ID to collect your parcels and sign them out.
Can I have overnight visitors?
Yes, at the discretion of your Residence Manager you are more than welcome to bring your friends to The Neighbourhood. We would request that your guest signs in for a key fob upon arrival and signs it back when they leave.
Are there any communal areas I can go to study or relax?
Yes, you have unlimited access to the cinema room, gym, study room and outside seating area.
Are there any events organised for the residents?
Yes, please speak to your Concierge Team when you arrive.
Can I store a bike on site?
Yes, we have secure storage for your bike and also free to use bikes.
Will my belongings be safe?
Yes, there is a safe in every room, your room is fully lockable with a key card. Access to the building is only available to people with a key fob. In addition, there is 24-hour CCTV monitoring and 24-hour security at the Concierge Desk.
What do I do if I have a maintenance issue?
The Concierge Team can help you 24 hours a day.
Who can I talk to about any general queries I have?
The Residence Team is here to help you, from your first enquiry and booking until the day you move in. Once you move in the Concierge Team can help you 24 hours a day.
Are there any hidden costs?
No, all bills are included in your rent. However, you are required by UK law to purchase your own TV licence for the duration your stay if you are watching live TV.
Do you provide any laundry facilities?
Yes, there is a laundry room on most floors, you have a fortnightly laundry service for bedding and towels and a weekly room cleaning service – all included in your rent.